Terms of Use

1. Agreeing to these terms

By creating an account on Plenty Plates, placing an order, or listing a restaurant, you agree to these terms. If you do not agree to them, do not use Plenty Plates.

2. Who we are

Plenty Plates is operated by Croftware LLC, a California company. Support and formal notices: support@plentyplates.com.

3. What Plenty Plates is, and what it is not

Plenty Plates is an online catering marketplace for Orange County, California. Customers order trays, boxed lunches and catering from local restaurants for an event date.

Plenty Plates runs the platform. Restaurants prepare and deliver the food. When you order, you are buying food from the restaurant, not from Plenty Plates. The restaurant is responsible for the food it prepares, including its quality, safety, ingredients, allergen information, portions, and for delivering it or having it ready for pickup at the time on the order. Plenty Plates does not cook, handle, inspect or deliver food.

4. Accounts

You must give accurate information when you create an account and keep your password secure. You are responsible for what is done through your account. Restaurant accounts must be created by someone authorised to act for that business.

5. Orders, holds and charges

An order is a request to a restaurant for a specific event date and time, with the items, headcount, dietary needs, notes and, for delivery, the address you give. You are responsible for the accuracy of those details. Dietary needs you list are passed to the restaurant; whether it can meet them is the restaurant's responsibility, and you should confirm anything critical, such as a serious allergy, with the restaurant directly.

Payments are processed by Stripe. At checkout your card is held, not charged. The restaurant then accepts or declines the order. Your card is charged only when the restaurant accepts. We keep this card on file for the order so it can be charged when the restaurant accepts. If the restaurant declines, or does not answer in time, the order is declined and your card is not charged. The total shown at checkout is the amount that is held and, on acceptance, charged.

6. Cancellations

The cancellation terms for an order are shown at checkout, before you place it, and are frozen on the order when you do. A later change to a restaurant's or the platform's cancellation terms does not change an order already placed. Cancellations and any refunds follow the terms frozen on that order.

Before the restaurant accepts, you can cancel at any time. The hold on your card is released and you are not charged.

After the restaurant accepts, you can cancel the order yourself until 6 hours before the event. Unless the order shows different terms, you get back:

• 100% of the order total if you cancel 24 hours or more before the event; and
• 75% of the order total if you cancel less than 24 hours before the event.

Your order page shows the exact amount before you confirm. Within 6 hours of the event, write to support@plentyplates.com; we may cancel the order for you on the same terms.

If the restaurant cancels an order it accepted, or if we cancel an order for a reason that is not your fault, such as severe weather, you get back 100% of the order total.

If something goes wrong with an order, such as missing or incorrect items, write to support. We look at each case and may refund part or all of the order.

Refunds go back to the card or payment method you paid with. Your bank usually shows them within 5 to 10 business days. Any amount already returned to you, including through a dispute or chargeback with your bank, counts toward what you get back if the order is later cancelled.

7. Restaurant obligations

If you list a restaurant on Plenty Plates, you agree to:

• keep your business details and menu accurate, including prices, what each item contains and serves, and allergen information;
• answer orders promptly, and accept only orders you can fill for the date, time and headcount on the order;
• prepare, package and deliver or hand over food safely, on time, and as described, and hold whatever licences, permits and insurance the law requires of you;
• honour the cancellation terms frozen on each order you accept. If you cancel an accepted order, the customer gets back everything and you are not paid for it. If the customer cancels late, you keep your share of what they are not refunded. A refund for a problem that was yours, or a chargeback the customer wins, is taken from what you are paid for that order, including by reversing a payment already sent to your Stripe account;
• use customer details from an order only to fill that order, and not to market to the customer outside Plenty Plates; and
• complete and keep in good standing your Stripe Connect account, through which you are paid, under Stripe's own terms.

8. Acceptable use

Do not use Plenty Plates to place fake or fraudulent orders, to post false or misleading menus or business details, to harass a restaurant or a customer, to interfere with the service or its security, to scrape it, or for anything unlawful. We may remove content, cancel orders or suspend accounts that break these rules.

9. Text message alerts (SMS program)

A restaurant's owner may choose to receive order alerts by text message. The owner turns them on in the restaurant console, as shown on the text alerts opt-in page. By opting in, you agree to the following:

• Program name: Plenty Plates order alerts.
• What you'll receive: new orders, reminders to respond, and day-before order reminders for your restaurant.
• Message frequency: Message frequency varies with your orders.
• Cost: Message and data rates may apply.
• Opting out: Reply STOP to cancel at any time. Reply HELP for help. You can also turn text alerts off in the restaurant console.
• Support: support@plentyplates.com.
• Carriers: Carriers are not liable for delayed or undelivered messages.
• Not required: Opting in to text alerts is never a condition of using Plenty Plates. Order alerts are always sent by email.
• Privacy: How we handle your mobile number and consent is set out in the privacy policy.

10. Our intellectual property

Plenty Plates, its name, its design and its software belong to us. A restaurant keeps ownership of its menu, photos and business details, and grants us a licence to display them on Plenty Plates and to use them to operate and promote the restaurant's listing on Plenty Plates.

11. Third party services

Plenty Plates relies on Stripe for payments and payouts, Twilio for text messages, Resend for email, Supabase for its database and sign-in, and Vercel for hosting. Those services have their own terms and are operated by their own companies.

12. No warranty

Plenty Plates is provided as it is and as it is available, without warranties of any kind, whether express or implied, including any implied warranty of merchantability, fitness for a particular purpose or non infringement. We do not warrant that the service will be uninterrupted or error free, that a restaurant will accept an order, or that an alert will arrive. Plenty Plates makes no warranty about food prepared by a restaurant. Some jurisdictions do not allow the exclusion of certain warranties, so parts of this clause may not apply to you, and nothing here affects statutory consumer rights you have that cannot be waived.

13. Limitation of liability

To the fullest extent the law allows, Plenty Plates is not liable for indirect, incidental, special, consequential or punitive damages, for lost profits or lost data, or for anything arising from food prepared, delivered or handed over by a restaurant, including illness, allergic reaction, a late or missed order, or property damage. Our total liability for any claim relating to Plenty Plates is limited to the fees Plenty Plates received from you in connection with Plenty Plates in the twelve months before the claim. This does not limit liability that cannot lawfully be limited, including for fraud or for death or personal injury caused by negligence.

14. Ending this agreement

You can stop using Plenty Plates at any time and ask us to delete your account as described in the privacy policy. We may suspend or end your access if you materially breach these terms. Orders already accepted are still governed by these terms and the cancellation terms frozen on them.

15. Governing law

These terms are governed by the laws of the State of California and of the United States, without regard to conflict of laws rules. Disputes may be brought in any court with proper jurisdiction, and either of us may ask a court to protect intellectual property. If you live somewhere with mandatory local consumer protections, those still apply to you and nothing here takes them away.

There is no arbitration clause and no class action waiver in these terms. Your ordinary legal options are untouched.

16. The usual small print

If any part of these terms is held unenforceable, the rest stays in force. Our not enforcing a provision on one occasion is not a waiver of it. These terms, together with the privacy policy and the cancellation terms frozen on each order, are the whole agreement between us about Plenty Plates. You may not assign them; we may assign them to a successor to the business.

17. Changes to these terms

If these terms change we will update this page and change the effective date at the top. If a change is material we will say so on Plenty Plates rather than quietly. Continuing to use Plenty Plates after a change means you accept the updated terms. A change never alters the cancellation terms frozen on an order already placed.

18. Contact

Questions about these terms: support@plentyplates.com
Plenty Plates, California, United States.

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